Hey there if you need help, we’re here.
If you have a question on a product that you can’t find an answer to, or need help with an order, please do get in touch.
COVID-19
We follow all the latest recommendations on safe practices for Covid-19. Even with vaccinations being rolled out and the pandemic hopefully tailing off, please help keep yourself, other customers and our staff safe by following the guidelines.
CONTACT
Head Office & Online Orders:
Email: hello@londoncru.co.uk
Phone: +44 (0) 20 7381 7875
Customer Service Opening Hours:
Monday – Friday 09:30am – 4:30pm GMT / BST (excluding bank holidays)
Our Winery:
London Cru, 21-27 Seagrave Road, London SW6 1RP
Where can YOU DRINK OUR WINES?
Our wines are available to drink at The Dorchester, Dinner By Heston, Bluebird Chelsea, Coq D’Argent, and Restaurant Sat Bains. They are also served in a whole host of world-class bars across the capital and beyond.
EXCLUSIVELY English WINES
Since 2017 we have been making wine from English grapes. Supporting our local community and being kinder to our environment. Our founder Cliff has also planted a forest in Kent to increase biodiversity and create a positive legacy.
hire the winery for my event?
Yes, the winery is available for hire as a standalone space. We can also host tailored wine events and tastings for you. You can find out more on our Private Events page.
How can I get involved?
If you fancy seeing the winemaking process in action you can join the Crush Club.
WHEN WILL I RECEIVE MY ORDER?
We aim for next day delivery as far as possible (Monday – Friday) on orders placed before midday. Orders placed in the afternoon will be processed the morning after, on a next day service. Orders placed from Friday midday until Sunday will be processed and made ready for dispatch the following Monday.
WHEN DO WE DELIVER?
Our local delivery van and couriers deliver from Monday to Friday, between 08h00 and 17h00. If you have special instructions to deliver on a specific day of the week, please specify in the Delivery Instructions / Add a message section at checkout.
HOW CAN I TRACK MY ORDER?
Upon payment, you will receive an invoice number. Once your order is dispatched from our warehouse, you will receive a dispatch email informing you which courier it is with and the link for you to track your order.
CAN YOU DELIVER AFTER HOURS OR ON WEEKENDS?
Please contact hello@londoncru.co.uk and we will try and accommodate you as best we can.
WHAT IS YOUR RETURNS & REFUNDS POLICY?
We hope you'll be happy with whatever you buy from us, but no wine is to everybody's taste. Whether you find you don’t like a wine as much as you expected, or you’ve simply changed your mind, we will happily take back any unopened bottles for exchange, credit or a refund. As long as you're in our main delivery area (mainland England, Wales and southern Scotland) we will organise a courier to collect the wine from you free of charge.
All we ask is that the wine is returned within 35 days of delivery, and that it comes back to us securely packed in its original, saleable condition. To start a return, contact us on hello@londoncru.co.uk
WHICH PAYMENT OPTIONS DO YOU OFFER?
Currently our website handles Credit Card and PayPal transactions.
WHAT ARE YOUR DELIVERY FEES?
Click&Collect in Winery: FREE
Standard Delivery London & UK Mainland: FREE on orders over £100. £10 on orders under £100
International Deliveries: Please contact hello@londoncru.co.uk for information on international shipping fees.
HOW DO I SEND MY ORDER AS A GIFT?
At Checkout, add a message in section 3. Gift Message (optional). Gift boxes are available.
CAN I BUY A GIFT VOUCHER?
Yes, under the SHOP section click GIFTS then navigate to VOUCHERS
HOW DO I REDEEM A GIFT VOUCHER?
It‘s easy! Once your order number is confirmed, email us with your order reference number so we can process your gift voucher.
HOW CAN I WORK FOR LDN CRU?
We’re always looking for new, passionate people to join our team. Please email your CV to hello@londoncru.co.uk
SERVING TEMPERATURES
Our winemaker Alex recommends the below for his wines:
Spritz - Our spritz is best enjoyed very cold straight out of the fridge and from the can. We actually created this product to be enjoyed without the need for ice. Alex puts a sprig of mint in the top of his cans in a nod to the Hungarian roots of the white wine spritz, try it!
Fizz - bubbly can stand being served colder. But for practical purposes, what comes out of the fridge is a bit too cold. So let it warm up a bit first to about 7C.
White wine – ideally our white wines should be served at about 10C.
Red wine – Light reds can often benefit from a bit of chilling, so on a hot day try our Pinot Noir as you would enjoy a white wine at around 10C. ‘serve at room temperature.’ this is slightly outdated, being penned before central heating. In modern times aim for between 15-18C.