TERMS AND CONDITIONS

GENERAL

This website is owned and operated by:

London Cru Ltd.
21-27 Seagrave Road
London SW6 1RP

Tel: +44 (0)20 7381 7871
Email: hello@londoncru.co.uk

EVENTS

Regular events

Events can be booked directly on our website Londoncru.co.uk and you will receive a confirmation email for this booking.

In the event you need to cancel for any reason, exchanges or full refunds will only be given if we are notified at least 7 days before the date of the scheduled event. If you do not attend a booked event, no refund will apply except under exceptional circumstances (at the discretion of London Cru).

To cancel your tickets to a scheduled event please contact us at hello@londoncru.co.uk or call us on 020 7381 7885.

Event gift vouchers are non-refundable and must be used within 12 months of purchase.

Depending on stock levels, wines mentioned in any documentation may be substituted with wines of a similar quality level.

VENUE HIRE

LONDON CRU LTD gives you permission to use the agreed venue space, at 21-27 Seagrave Road London SW6 1RP for the time and purpose detailed in the booking contract. This is subject to the following:

 

i.                     The booking contract between us is made up of the completed contract and these terms and conditions. All bookings are subject to these terms & conditions.

 

ii.                   A booking is confirmed when we issue a booking confirmation following receipt of the deposit and a completed contract. Your booking is provisional until then and we may cancel it, without liability, by sending you written notice of cancellation. If you have paid the deposit it will be refunded to you.

 

iii.                 The detailed arrangements concerning your event should be discussed and agreed with your Event Manager and will be recorded on an Event Plan to be signed by yourself and the Event Manager prior to the event.

 

iv.                 If there are any changes to your requirements, please notify us immediately. If these changes materially impact the nature of the event we reserve the right to cancel the booking.

 

v.                   Please confirm the final number of attendees to the Event Manager no later than 10 days before the event, unless otherwise stated in the contract. We reserve the right to charge extra if the number of guests exceeds the original number provided by you.

 

 

vi.                 The cost of food relates only to the food provided by our food suppliers, and cannot be transferred to any other dates or any other products, including drinks. This spend is charged on behalf of our food suppliers.

 

vii.                LONDON CRU Ltd are not responsible for any dietary requirements or allergies and the provision of food is entirely at your own risk. However, our food suppliers are independently vetted on their food safety. Our food suppliers will be happy to help with any specific requirements where possible if these are provided in advance.

 

 

viii.              Additional food and drink cannot be brought into the venue, unless by prior agreement with the management. We reserve the right to impose a ‘corkage’ charge, which will be agreed with you in advance.

 

ix.                  Cancellation policy

 

Cancelling your event:

 

a)       If written notice of cancellation is received from you more than 2 months prior to the event date the deposit will be retained by us.

 

b)      If written notice of a cancellation is received from you less than 2 months prior to the event the full cost of your event will be payable.

 

                      Re-scheduling your event:

 

c)       If written notice is received from you more than 3 months prior to the event date requesting postponement and the rescheduled event takes place within the same calendar year of the original event date, at the event managers discretion 50% of your deposit can be transferred to the rescheduled event. If written notice is received from you less than 3 months prior to the event date requesting postponement the deposit will be retained by us, if written notice is received from you less than 2 months prior to the event date requesting postponement the full cost of your event will be payable.

 

x. Where a minimum spend has been agreed in the contract, you must pay the greater of this amount or the actual spend incurred by guests at your event. Where a deposit has been taken, this shall be deducted from the minimum spend or the actual spend (whichever is greater), with the difference to be paid by you, in full, on the night, unless otherwise agreed in advance in writing.

xi. Any final settlement of the bill must be made by credit or debit card payment by the finishing time of the event unless payment terms with LONDON CRU Ltd has been agreed prior to the event in writing.

xii. We reserve the right to make a charge for events that run outside the agreed event times.

xiii. If, in our reasonable opinion, the nature of the event or the type of clientele is different from the event details as stated on the contract, we may in our absolute discretion cancel your booking without liability.

xiv. You undertake to comply (and to ensure that your guests comply) with all applicable laws, licenses, regulations and policies in force at the venue, including, but not limited to, ensuring that no fire exits and routes are obstructed at any time.

xv. The venue is licenced to play recorded music indoors only. If you intend to use any music or entertainment at your event, you must discuss and agree your requirements in writing with the Event Manager upon confirmation of your booking.

xvi. You may not use the venue for any activities which are illegal, immoral, offensive or dangerous or which may become a nuisance to the owners or occupiers of any neighbouring properties.

xvii. We reserve the right to eject from, or refuse admission to, the venue any visitor or guest deemed in the reasonable opinion of our staff or security personnel to be intoxicated, unruly, threatening, violent, dangerous. We will not in any circumstances permit the number of guests to exceed the capacity of the venue.

xviii. Any damage to, or theft of, property at the venue (including, but not limited to, furniture, fixtures and fittings and any other property of the venue) caused by you or your guests will be charged to you at full replacement cost.

xix. You must follow any specific security-related instructions that may be given by the venue staff at any time. Should you wish to bring in additional security staff for any reason, the Event Manager must be notified at least 7 days prior to the event and alternative arrangements may then be made at our discretion, for which additional charges may apply.

xx. Your contractors and sub-contractors may not enter, and shall not make any alterations to the venue without prior approval from the Event Manager. Nothing may be fixed to walls, ceilings, floor or pillars of any room by nails, screws, drawing pins, tape or other means without prior written approval. You will be charged by us any costs or damages incurred through the use of equipment by you or your contractors at the venue.

xxi. To the fullest extent permissible by law, we accept no liability whatsoever for any loss, damage or injury to your property, or the property of your guests or any other people for whom you are responsible.

xxii. We shall not be liable for any delay or for the consequences of any delay in performing or failure to perform any of our obligations under any agreement with you if such delay is due to any cause whatsoever beyond our reasonable control (including, but not limited to, war, terrorism, industrial action, lock outs, strikes, accidents, fire, blockades, petrol shortages, severe weather or natural catastrophe).

xxiii. This Agreement (and all non-contractual relationship arising out of or related to it) shall be governed by and construed in accordance with the laws of England. The parties hereby submit to the exclusive jurisdiction of the English courts

 

Privacy Policy

This privacy policy sets out how London Cru uses and protects any information that you give us when you use this website.

London Cru is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

London Cru may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

 

WHAT WE COLLECT AND WHY

We may collect the following information:

  • Name

  • Contact information including email address

  • Demographic information such as postcode, preferences and interests

  • Other information relevant to customer surveys and/or offers

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.

  • Delivering products and services you have ordered and updating you on the progress of your order.

  • We may use the information to improve our products and services.

  • If you request it, we may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided (you can opt out of these with one click from any email we send you).

  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

CONTROLLING YOUR PERSONAL INFORMATION

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by us to send you marketing emails.

  • If you have previously agreed to us sending you marketing emails you may change your mind at any time by emailing us at mail@londoncru.co.uk or clicking the unubscribe link in any email you have received.

  • We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email mail@londoncru.co.uk.

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible. We will promptly correct any information found to be incorrect.

 
 

Cookies on londoncru.co.uk

In common with most websites, we use cookies. This page sets out why and how we do so.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual and we use them for storing sessions and authenticating users. As a result, the web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.